Terms and Conditions

Terms And Conditions For Coastal Breeze Tours

1. Definitions

The term “company” is used to mean Coastal Breeze Tours.

1.2. Client is defined as any person or entity who accesses Coastal Breeze Tours’ services.

1.3. “Chauffeur” refers to the driver provided by Coastal Breeze Tours for the provision of chauffeur services.

1.4. “Services” refers to the chauffeur and tour services offered by Coastal Breeze Tours to the Client.

2. Booking And Reservations

2.1. Bookings are accepted online, on the phone and by email. If you need to make a last minute or urgent booking, please call us directly.

2.2. Bookings are subject to availability and the Company’s booking confirmation will constitute confirmation of the booking.

2.3. When booking, the Client shall give accurate and complete information regarding the date, time, pick up and drop off locations, and any special requirements.

2.4. Online bookings need to be made with a minimum of 24 hours’ notice. Phone bookings should be made for bookings made within 24 hours.

2.5. Changes and/or amendments to bookings will only be made upon notification to the Company and will be subject to availability. 

3. Pricing And Payment 

3.1. All prices are in Australian dollars (AUD) and all transactions are in Australian dollars.

3.2. Online quotations (such as price, time and distance) are for guidance only and subject to change depending on the conditions of the trip, traffic and/or adjustments to the route.

3.3. The Client agrees to pay the agreed-upon fare for the Services, which will be confirmed at the time of booking or in accordance with the Company’s pricing policy.

3.4. The Company will inform the Client what payment options are available for payment.

3.5. The Client shall be responsible for any extra costs, including tolls, parking fees, or extra waiting time, if any, incurred while the Services are being provided and shall be charged the additional costs to the total fare. 

Extra Waiting Time

3.6.  We offer complimentary waiting at the airport 30 minutes and Extra waiting $1 per minute. However, Event transport complimentary waiting 20 minutes and Extra waiting $1per minute.

Hourly Bookings 

3.7. Bookings are hourly, meaning times of booking are calculated by the hour, and any partial minutes are not counted. Bookings are a minimum of 4 hours for hourly hire. 

4. Cancellations And Refunds

4.1. Refunds are calculated based on the notice given before the scheduled booking time, as follows: 

Refund 100% – cancellations 24 hours before booking time.

50% refund – cancellations between 12 and 24 hours prior to booking time.

30% refund – cancellations made up to 12 hours before the booking time, but after 4 hours.30% refund, cancellations between 4 and 12 hours before the booking time.

No refund – cancellations within 4 hours of the booking time 

4.2. If a booking is for a wedding, party or special event, cancellations are to be made 24 hours prior to the booking time. There is no cancellation fee for cancellations 24 hours before the booking time. This policy is for special occasion bookings only – all other bookings adhere to the general cancellation tiers.

4.3. All quotes requested will be valid for 14 days from date of issue. The Company reserves the right to change the quote or cancel the same after this period, as per availability and prevailing rates. 

5. After-Hours And Surcharges

5.1.After hours bookings (11:00 PM – 5:00 AM) will incur an after-hours surcharge of 15% on the standard fare. 

6. Responsibilities Of The Client

6.1. The Client must provide correct and current contact details and pick up/drop off addresses.

6.2. The Client shall ensure that all passengers are aware of local laws and regulations in the provision of the Services.

6.3. If the vehicle is damaged by the Client or passengers during the provision of the Services it is the responsibility of the Client and may lead to further charges. 

7. Responsibilities Of The Company

7.1. The Company will do its best to deliver the Services when and where agreed.

7.2. The Company will provide its chauffeurs with the necessary qualifications, licences and permits to undertake the Services.

7.3. The Company will keep their vehicles safe and roadworthy.

8. Limitation Of Liability

8.1. The Company shall not be responsible for any delays, losses, damages or inconveniences arising from traffic conditions, accidents or adverse weather and other conditions which are not within the Company’s control.

8.2. The Company will not be responsible for any loss or damage to personal property placed in the vehicle during the provision of the Services.

9. Confidentiality

9.1. The Company will keep all Client information and personal data confidential and will not disclose the information to third parties without the Client’s consent, except in compliance with the law. 

10. Governing Law And Jurisdiction

10.1. These Terms and Conditions will be governed by and interpreted under the laws of the State of Queensland, Australia.

10.2. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Brisbane, Queensland. 

11. Amendments

11.1. The Company reserves the right to change these Terms and Conditions at any time. The latest version will be made available on the Company’s website. 

12. Restricted Smoking/Alcohol

12.1. Smoking, vaping and drinking alcohol is not allowed in any of our vehicles. This policy will assist us to keep the bus clean and comfortable for all passengers. If the policy is breached, any cleaning costs incurred will be borne by the Client.